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FREQUENTLY ASKED QUESTIONS:
- What is the minimum age to take a first aid or CPR class?
Unless listed in the prerequisite for the course, there is no
minimum age requirement. The participant must, however, be able
to read at the 8th grade level and have the physical stature and
stamina to demonstrate the skills learned.
- What should I wear?
Wear comfortable, loose clothing that will allow kneeling
and lying on the floor. Please bring swim attire for aquatics
courses.
- What kind of participation is needed for the class?
Students are required to actively participate by
demonstrating lifesaving and first aid skills, as well as pass a
written exam with a score of 80% or better. Most classes require
physical activities such as kneeling, moving about on the floor,
and using physical effort to perform certain skills. If you have
a medical condition that might prevent you from taking part in
the sessions, we recommend you consult with your physician prior
to enrollment. For multi-session classes, students are required
to attend all class sessions to receive certification. If you
are unable to perform ANY of the activities, you will not be
able to become certified.
- Can I bring someone to the class with me (child, parent,
friend)?
No, childcare services are not available. Guests/visitors
are not permitted in the classrooms. Please make appropriate
arrangements prior to class.
- What if I’m late to class?
Class starting times are firm; please report to class on time.
Late arrivals may not be admitted. Ending times are approximate
and may vary depending on attendance.
- Am I allowed to retake a course if I fail the test?
If a student does not meet the passing requirements for a
course, he or she may take a challenge course one time at no
additional charge. Students who do not meet the passing
requirements for a challenge course must repeat the course at
their own expense. * This does not apply to instructor courses.
- What if I need to cancel or transfer a class?
If you are unable to attend the class on the date you
registered, we will transfer you to another class (with
available space) if you contact us at least 72 hours, or three
business days, prior to the (first) class date. We will allow
one transfer at no additional charge. For each additional
transfer requested, there will be a $15 administration fee.
- What if there is a declared snow emergency?
If there is a declared snow emergency for Franklin County,
please call customer service at (614) 251-1444 for information
regarding your class.
- What if I have special needs?
When you call to register for a class, please notify
customer service that you have a special need such as an
American Sign Language interpreter or a Braille edition of the
text book, preferably 30 days prior to the course.
- Why does the American Red Cross charge for some classes?
The American Red Cross is a non-profit organization funded by
the United Way and donations from the community. Many of our
services, such as disaster relief, are free to those who need
them. We charge a fee for our courses in order to recover some
of our costs and maximize the use of our charitable dollars.
The American Red Cross is committed to providing basic safety
courses regardless of the individual’s ability to pay.
Scholarships are not available for instructor-level or job
required courses, but may be provided for other courses based on
financial need. For more information on how to obtain a
scholarship, please call Health and Safety Customer Service at
(614) 251-1444.
- What is the refund policy?
If you need to cancel your enrollment in a class, a full
refund, less a $15 administration fee (per class, per person),
will be given, if you notify us at least 72 hours, or 3 business
days, prior to the first day of the class you are scheduled to
attend. There will be no refund if you do not attend the
class in which you were enrolled or to which you were
transferred.
- What if I lose my certification card?
If you lose your card and want a replacement, call Customer
Service at (614) 251-1444 to make the request. You will need the
following information: name of course, where it was held, name
of instructor and completion date. This information will help
speed up the process. The cost of a duplicate certificate is
$6.00. Payment must be received in full before a replacement
certificate can be processed.
- Does the American Red Cross of Greater Columbus offer aid
to cover the cost of classes?
Yes, we do to those who qualify.
Please click here for
more information.
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